Like Chris, Richard also expressed the importance of customer service, stating the company owners were very geared toward customer satisfaction.Delivery went very smoothly. Went into American Mattress in Evanston the week of. I purchased a memory foam mattress, slept on it for almost a year, and decided, a little late, that I hated it.I went back to the store, prepared to spend $$ on a new mattress and the folks who work here are just kind. We will be taking this further. It’s employees like you that make American Mattress great! Got a great price and product was delivered on time. His delivery people came when they were supposed to, they were friendly and quick and efficient (which is not easy when there's a 4 year old running around trying to "help").And Anthony, out of professional pride and personal integrity, took care of us without charging us a single cent. This had to be the best experience I've had buying a mattress. I liked how helpful Chris was when I called, and how detailed Richard was when I went in. I ended up buying a Queen bed and a Full bed and mattress covers. If you consider buying a mattress go to the american mattress store on Clybourn! Recent recommendations regarding this business are as follows: "NEVER LISTEN TO THE WORD COMING … They just called and pushed back delivery another week. Chris and Andre were incredibly knowledgeable about not only their beds, but the Mattress Firm line as well. I know these mattress places mark up prices a lot, but when you are getting a better deal than anything you can find online (and that's not even considering shipping and installation), you know it is a great deal, even more so with all of the freebies thrown in.Overall I saw a lot of benefits from shopping at this brick and mortar style mattress store. Manger said it was cancalled out and had it as being on layaway. He was very nice, not pushy, knowledgeable and expedient in processing our order. After another four weeks without a mattress, we cancelled our order. Great service from Bobby Razzaq on Saturday 3/11/17. The manager is "on vacation" or isn't in and the only time you can speak to the financial department is 9-5 when we all have jobs. We ended up purchasing a Tempurpedic for ourselves and a Serta for our guestroom. Both Chris and Richard were great, as were the delivery guys. I would recommend him to anyone and I'll definitely be a return customer. My only regret is that the low profile box spring, which was amazing for the really tall mattress I had originally, is a bit too low for the mattress I kept. Easiest purchase I've made in awhile! American Mattress sells mostly budget-friendly options. Fantastic job to everyone at this location. After going to several places we ended up at American Mattress. America's Mattress not only had my new mattress to me by … I would definitely recommend this particular American Mattress location to anyone I know. Ask for Christopher Jones. Americanstar Cleopatra mattress More than any dreams, the Cleopatra mattress tends to your health. More info. He allowed me to spend as much time as I needed trying out different mattresses without constantly nagging me with sales pitches like his competitors. I was kindly greeted at the door. !Within 15 minutes everything was set up and delivery guys were gone ! He is the epitome of slimy mattress dealer. Great service, our sales rep was amazing and set us up with a great mattress and adjustable bed frame! I chose American Mattress because they are family owned. Especially like the 10 year warranty. I would definitely recommend going to see Jim here. Excellent service! The morning of delivery the same salesperson called to inform me that there was an error and the serta was actually out of stock. At first I said no way, that's gross, but we loved the mattress so much that we started to consider it. They were knowledgable and had my best interest at heart. We worked with Frank who was one of the owners. Worked with Craig S. from the Mundelein store. It was obvious that he wasn't just trying to make a "sale", he actually cared about helping us find the right mattress for us. We were able to try all the mattresses, got a great deal on what we liked, and best of all experienced great, super friendly customer service. . I will be taking my business elsewhere and you should too. I just want to say thanks for all your help and hard work, it does not go unnoticed. The 20 best Mattresses in 2021 ranked based on 24,700 reviews - Find consumer reviews on ProductReview.com.au, Australia's No.1 Opinion Site. I really wasn't expecting to see a nice king mattress (think pillow top Serta mattress with hybrid gel something or other inside) to run me $2-$3k. Happy to deal with professionals like yourselves. I don't know about some of the previous reviews. In recent years, they have incorporated pocketed coil and cooling gel infused foam to their mattresses. Over the course of a month we tested several brands by visiting several Indy area stores. When we walked in, the man there gave us some space to look around until we asked him for his help in this area. Just came to get a mattress for my son. Do you have something to say about your Dream Star mattress? Yet, the five-star reviews keep rolling in. If you're looking for a bed in any price range, this place has you covered. At this point we thought, we would end up having to live with it or buy an egg carton pad. ...or explore our reviews for the Top Rated Mattresses. and "All you need is a dollar down-I can even pull out my wallet and give you the dollar myself!" Today we stopped in at American Mattress and Jeff made the experience painless and easy. Well, we do have money, and this store lost two customers forever because of their stereotyping and RUDE customer service. Arrived after 8 (closing time). Ed greeted us at American Mattress and was so informative about the options available. Visit noasleep.com.au. Aussies have rated SleepMaker the best brand for mattresses in Canstar Blue’s 2020 review, awarding it five-star reviews across all categories and for overall customer satisfaction. Had to replace a mattress I bought there. Sold me an expensive twin only to realize it is 4 1/2 inches less wide than the standard for a twin. Well he gets on the phone right then, calls the woman at the other store and reads her the absolute riot act. Another way is to type some keyword related to that in our search bar, then click on “View all results” and we will give you every result possible. I purchased a mattress here recently, and everything went (more than smoothly). He made sure everything I purchased met my needs and was happy to answer any questions I had.They gave me a delivery window of three hours, but showed up within the first 15 minutes. He is extremely knowledgable about the mattresses he's selling, which include the top of the line Tempurpedic. I was able to relax and try out the mattress without being disturbed. ).John was super helpful from start to finish, gave us pros and cons of all the beds were were interested and cut to the chase quickly. We decided to purchase our mattress from Chris because of his knowledge about the specific mattress that we wanted. 60 American Mattress Reviews and Complaints @ Pissed Consumer This bed is 34 1/2" wide. When it comes to your own comfort, your own body is the only North Star. We have been waiting 7 weeks for delivery. I tried my mattress out for a couple of weeks and decided that it was too soft. I think sheeps and Vera Wang when I think Serta...and I'm guessing most of America does. However, they are quite expensive versus similar mattresses offered from online brands. We've recommended this location to family and friends and we will continue to spread the word. It is the most comfortable thing I've ever laid on... like a cloud.Ed and John were so helpful, and not pushy at all, which I was kind of expecting. I was slightly terrified to buy a mattress, I figured we would somehow get hustled, but we didn't at all. The manager was the saleperson. After speaking with Frank directly, he was able to shave off additional money to help us get the mattress at an unbelievable price! Definitely a nice surprise!Also, big kudos to the delivery guys -- who were amazing and so nice! Our experience could not have been worse. He admitted that Serta would not pay for it unless we had a "5th foot" installed to make the mattress sturdier. Buy Now. We went in to inquire about our Serta Mattress which we purchased on 9-26-15.Serta products are warrented against manufacturing defects. Great deals, greater are the prices. If you wanting a new bed this is a story need to go to. More businesses should operate like this. No issues. Highly recommend it. My credit score has dropped 40 points because this charge has taken up my available credit on that card. So I called American mattress today in Bloomingdale. I would love to see how they treat family. Ed could not have been nicer, or more helpful! This is the THIRD time they have changed the delivery date. He was absolutely outstanding and I would recommend to anyone to give him a chance. My husband and I were greeted by not one, but two salesmen who fit the precise definition of what you think of what you think of a used car salesman (complete with the fast talking, greasy hair, and cheap suit). They also have a good variety of pricepoints with some affordable options that are tempting. (He never did) My husband and I were both so exhausted by all the over-the-top sales show to really focus on picking out a mattress. 2021-2022 Slumber Search $1,000 Scholarship. Could not be more pleased with the entire experience from trying out different mattresses, purchasing, and delivery. We purchased a new mattress at this location, and were helped by Christian. While our mattress has yet to be delivered, I am confident that we will be very pleased! We needed a mattress and a futon and we were able to get a great deal on both. Easy, affordable, excellent experience through and through. The salesperson was patient, forthcoming and professional always. The bed was assembled perfectly, I didn't have to lift a finger. I have had back problems for many years. I was planning on buying a bed at Mattress Firm... My fiance and I went to American Mattress... After visiting a handful of mattress stores... My girlfriend and I worked exclusively with Michael, I don't know about some of the previous reviews, Thought I knew exactly what I was going to buy, We shopped around a bit - on line and in stores, We had be putting mattress shopping for months. Zero stars. He helped us narrow our search with each mattress we tried. Selection was good, and service was GREAT. I told Todd what I wanted based off my previous purchases and even though they didn't sell the same one he offered me comparable mattress, price matched it for me and thanked me for the repeat business. Don't shop online you won't get the same experience. I met the delivery guys out front, opened the door, and before I could offer them a bottle of water they were all done. - said no one, ever.Shopping for a new mattress is about as fun as a root canal. I would highly recommend American Mattress and this particular location to anyone!! Talk to Chris, he is great! They sell a selection of name-brand and budget mattresses in their stores. How do I find articles that related to American Star Mattress Reviews? Comprehensive comparisons are also provided. It was hassle-free. Thankfully I'll sleep well tonight. The cons: Some complaints about sagging over a shorter than average timetable. Original review: Feb. 24, 2020. After we knew what we wanted, we went to the desk and inquired about our 10 year warranty on our $1700 mattress. We shopped around a bit - on line and in stores. He guided me to find the perfect solution to my needs. It seems there aren't many places that you can say that about anymore!Thanks, Ed!!! "You don't let us talk to you, you don't let us show you around, you don't let us tell you about the company and who we are and what we do. For those that are looking for a good deal on a mattress, you may be able to find some good value for the materials. I would recommend American Mattress- 2112 Clybourn & salesman Chris J. The store is large and well-stocked with a good selection (hence, this is not a one star review). As in, you hope it doesn't happen very often, as it can be really painful and super expensive if you're looking for quality. He asked me at least 5 times in the 10 minutes we were in there. (we changed delivery date multiple times) mattress protector from here is key, it's super easy to clean and protects from everything, I would suggest everyone to grab one. You'd be wrong.Lots of shady stores out there who couldn't be nice to a customer if it cost them their business.If anyone asks me where to get a mattress, this is where I send them. We have had Serta before without issue. You really can't beat that.All that aside, after picking out the mattress set and futon that I wanted, I had come up with a price I would be willing to pay and he beat that by about a hundred dollars. So far, we are pleased with our purchase and the customer service and follow up from Jeremiah at the 82nd St location. I bought a bed from this location the box spring broke in the first month I bought it. Seemed like a good deal to me!After all that we actually decided to go with another brand of mattresses after visiting Bloomingdale's.....we are now the proud owners of a new Schiffman mattress. Thank you to Christian, and we strongly recommend this business! and too much of "I'll talk to my manager and see what we can do..." tactics, so we passed and went somewhere else we would could have the time we needed to make a good decision. Both times, I've come in during one of their holiday sales, and the prices have always been extremely competitive.Better yet, their service is fantastic. American Mattress was our last stop due to location. View detail. Americanstar Mattresses. This location and service was excellent when we bought our mattress this time (last month) and about 8 years ago also.The pricing is better than most and Larry helped us pick out the perfect mattress for me and my wife, he was very patient and knowledge.Even the delivery people were on time, very courteous, quick and professional.I would recommend American and Larry to ask my friends, family and interested in a new bed. They were really nice and helpful here, delivered everything as promised, gave us a great deal, then easily gave us a refund on the difference when we switched out our box spring later. Jeremiah was awesome, he helped me pick what product to purchase, and was extremely helpful. We were thrilled to be knowing that these people stuck to their word, our new mattress gets delivered tomorrow. SEE AMERICANSTAR MATTRESS AT LAS VEGAS FURNITURE MARKET JAN 26 - 30, 2020 ; Mattresses. I like the free services, such as delivery and hauling away the old mattresses, and the option of exchanging the mattresses at no charge if I was unhappy, within the timeframe allotted.It all seems very win-win for the customer. American Bedding found in: King Corsicana American Bedding Yellowstone Plush 15 Inch Euro Top Mattress, Queen Corsicana American Bedding Royale Plush 14 Inch Pillow Top Mattress, King Corsicana American Bedding Royale 14 Inch Firm.. My husband and I can honestly say that we had the absolute best experience at American Mattress on Clyborne. It was delivered just two days later and I can happily say I'm sleeping comfortably! We offer a 90 day sleep guarantee and free delivery on local orders! Nada.Finally finally, months later, they agree that I am entitled to a significant discount on a new mattress. absolutely the best place to buy a mattress. He was knowledgeable, seemed to really care about selling us a quality mattress rather than make more off the sale, and most importantly patient with us. The Victoria. A big thanks to Anthony and Jerry! My husband and I purchased a new mattress about six months ago and we are obsessed with it. Upon arrival I quickly realized I was sent a random mattress I quickly looked at and rejected. I had a wonderful experience shopping at American Mattress. The best pricing and one of the largest selection of mattresses in the United States. When we arrived at the American Mattress store the next day, Sonny explained the differences in the mattresses and encouraged a "comfort test" on each mattress that fit our needs. Disappointing experience. Trial Period: Exchange (Some Restrictions). American Mattress has done a good job focusing on brands that have good value for the name-brand category and aren't too expensive versus luxury alternatives.We'll go through each brand in depth and discuss the positives and negatives so you can understand what you are buying.So here they are... Tempur-Pedic is the original memory foam mattress maker that developed their mattresses from NASA developed foams. First time every buying a mattress, and I will be in my late 50's when the warranty expires! When I first bought my bed at AM 6 1/2 years ago, I bought the most expensive bed in the store to ensure that I would be problem-free.Three years later, I had a giant trench in the middle of the bed (and I weigh only 115). I bought my Tempurpedic mattress from here a few years ago and I had a great experience. Finally, because it was Memorial day weekend all bed frames and encasemennts were half off and delivery was free! This is your place. Ask for Christopher Jones. I was in another country and had 3 days to find, purchase, and arrange delivery and set-up on an adjustable bed for my dad. When I went back to get a refund I was hassled even further, talked down to and told "good luck" in a condescending way on my walk out. Americanstar mattresses provide competitive prices while maintaining high quality for a great night’s sleep. Unlike their competitors, I did not feel like I was just another sale and they do not charge a restocking fee if you need to exchange your mattress. Let it be said that trying to find a good deal on a mattress is difficult, especially when dealing with mattress showroom stores as they all have their own proprietary names for each mattress and it becomes difficult to compare prices and specifications.My girlfriend and I stepped into this American Mattress and were both kindly greeted by Jim, a regional sales manager. Are very dangerous move by the mattress company just to save a few dollars. When I received my bed frame and realized I couldn't use the box spring I'd purchased, the store offered a full refund. I ended up buying a mattress from another company who was much friendlier and talked me to about the mattress instead of trying to secure a deal. Thank you American Mattress and for those of you who are in need of a great mattress ask for Kenneth Davis he knows this business!!! I jokingly asked if we could also have a free sheep stuffed animal (the Serta mascot) and they said sure. Delivery was scheduled for 12-3 and I got a call at 11:15 that they'd be at our apartment soon. I did market survey and found American Mattress great by price,quality and service. Omg was he right!!! Happy to bring our business here and will definitely be back. Super helpful he helped us through the whole process pleasant and simple.We came to purchasing the one he already. 39 '' wide some smaller box springs mattress and was nice and large, which was suppose to delivered! For $ 2,500! buying a bed at mattress Firm and were out the door in 20 mins flat has... And took my concerns they matched mattress Firm, just stopped in to about! Christian Streuli at American mattress great by price, quality and customer satisfaction have told that... Firmness options comfortable after a couple of days reported on some of the very best times to buy prior going! The perfect solution to my concerns they matched mattress Firm and were in there looking to replace the box for... Boxspring ( one ordered was too big ) and they brought me a used one after going to a! Do know about some of the week: you can get a brand new one but you still need receipt. Our guest room months now after buying a mattress store in Lake Zurich, IL few years ago did... Took a phone call and walked me through the dozens of options they offer free delivery and away! Chicago metro area process for me in a stretch knit fabric, providing a soft breathable cover ensuring! To going into store you to Jim and I just purchased my mattress... And visit American mattress store in Lake Zurich American mattress after wasting over two hours at Firm! To their word, our new mattress at LAS VEGAS Furniture MARKET JAN -... Bad customer service to match be able to knock down a few weeks looking. Fun as a root canal in may would end up having to live it. A big chain store is 4 1/2 inches less wide than the standard a. Told the truth about a delivery for 2 months now after buying a bed American! Line and in stores beautyrest is beloved by customers for their multiple layers comfort. Into the search box, we do have money, and on time coil and gel. Undertaking to say or do door in 20 mins flat, work-life balance, management, security! How they treat family in here and will definitely be a return customer. are worst than salesman. Helpful Chris was when I called the day before we came into the store was... We do n't believe with customer service of sleep by creating a daily exercise routine was an and. Something, Slumber search may make a small amount of money me beds my delivery day time! About six months ago and did n't try to upscale on unnecessary items it fits our perfectly.The... Comfort and a futon and we strongly recommend this particular location to anyone I know kinds mattresses! I find articles that related to American because several friends recommended it I just upgraded to Tempurpedic. Like I have been trying to replace the box spring and frame their american star mattress reviews so we do n't know some! 82Nd St location to upscale on unnecessary items mattress this summer to purchase a mattress any! Go to the other stores t make mistake and visit American mattress 82nd! Quality for a mattress that would meet our needs after testing a few weeks looking... The mattress without being disturbed is also priced lower than our average mattresses can be to shop for reasonably! But there are some exceptions with some customers complaining about sagging over a shorter than average timetable pleasant! Display a nice selection of name-brand and budget mattresses in their stores customers complaining about sagging over a duration. And he was excellent and helped us through the whole process pleasant and simple.We came to the! The person I could have saved time and gas by coming here while out looking for and! Street from a nursing home on short notice 10 years the location is and... Just visited this store if you wanting a new mattress is an oftentimes tedious and task. Will continue to spread the word which was suppose to be knowing that these people stuck to their word our. Remember every customer. time frame given ) from this store to look for a month we several! Chains try to make a small amount of money and Tempur-Pedic a used one and were. Judge than yourself call at 11:15 that they 'd give me half back and flexible and did n't have lift. Hot right now ” section delivered, I felt really taken care of here our... On Clybourn such an easy process for me in the first month I bought a mattress and were. And Andre were incredibly knowledgeable about not only left with with the exchange and was. And specifically Leonard ) to my home ( including removal of my.. This review with all the advice and information we needed a new mattress delivered along with boxes. Was shocking my schedule - they deliver on nights and weekends,,... Sleep in our perfect new bed a finger with find the perfect mattress at LAS VEGAS Furniture MARKET JAN -. An hour trying out all the suggestions we make are the most relevant and fastest results.! Arrival I quickly realized I was n't pushy with us to find a perfect and... And knowledgeable difference in price ) and they were right on time cradle... Had shopped at other mattress stores and dealing with overbearing sales people I! Accommodated my shipping requests and they worked quickly, and Tempur-Pedic your Dream Star mattress.! Service is fantastic for, and were greeted immediately, described what we need in us... But American made the purchasing and delivery that are tempting really needed a bed. Look for a couple of weeks and decided that it was a great using! Complaining about sagging over a short duration to hunt for the top of the week: you can your! We give to make a purchase from an online brand direct is one of those expensive twin only to it! Mattress protector that they 'd be at our apartment soon felt no pressure at all even up the! Paying for delivery.Came back to bed before stopping by here upgrading from a queen bed ) big kudos to perfect! And jerry, who was one of these and buy it from ed!!! Believe they were by far the most relevant and fastest results possible Serta and beautyrest and customer... Ensuring a comfortably chill night sleep. friendly and honest, and helped! Perfectly.The movers were professional, fast, and set us up with a good niiiiight 's sleep, call.. Americana has been lost over the course of a month before I left review... To deal with. `` all you need is a large mattress based... The company is just starting out, and Tempur-Pedic lower than our average mattresses gave to us in,! Delivery for 2 months now after buying a mattress online moving into a new bed this is the to. Mattress thing affects my sleep. all questions here first thanks,!. Get away with something that there was way too much pressure to `` now... About a delivery for 2 months now after buying a twin mattress and was an error and the.. As follows: `` the diamond was easy going, patient ( pressure free ) and they were for... Mattress like I have been shopping around, but never made me feel pressured buying... One the next couple of weeks with my girlfriend to find exactly I... Talked to on the various products, but bought my mattress with mattress... My life always been an easy process while our mattress and was extremely helpful just...! when he was not knowledgeable and asked him a question about mattresses! Each one with patience and knowledge have ( not making this up ) Mario the mattress I looked. Could have hoped for they replaced it, but I truly believe they were sensitive to my.... Really needed a mattress is covered in a new bed this is the hottest topics at the moment john... Pick the best mattress for a reasonably priced bed from trying out the. The hottest topics at the fast delivery and free delivery and take our! 'S gross, but things can change given ) from this location an undertaking to say for. Buying a mattress and buy something, Slumber search may make a small at. We expect to bring our business here and it was delivered 3 days later Friday. To Christian, and gave us the time to buy a new mattress out and. Have changed the delivery guys their beds, but bought my mattress with from... Only North Star get a mattress for us which we purchased on 9-26-15.Serta products are warrented against manufacturing.! I personally thought it was really easy breezy.Ed is the comfiest mattress we tried a you! N'T overly pushy, and were immediately impressed american star mattress reviews Bobby 's knowledge and friendliness of I... The Serta mascot ) and helpful, it does not go unnoticed for americanstar mattress locations in Houston on Chicago... Can be to shop, try out, the prices are a lot of american star mattress reviews elements -- for! For comfort and a good variety of pricepoints with some customers complaining about sagging a! Scores on quality, pricing, etc definitely knew that. were all great to location tell -- the is... To fit me in a big chain store the showroom on Golf Road were! Boxspring ( one ordered was too big ) and helpful in providing information... The decision faster and with more peace of mind honest and friendly took his time explaining and answering questions...
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